Siheung City Secures Grant to Develop AI-driven Welfare Service
Siheung City in Gyeonggi Province has been selected for the ‘Gyeonggi Artificial Intelligence (AI) Demonstration Support Project’ and is set to receive 300 million won in provincial funding. The city’s Information and Communication Department announced ambitious plans to develop a new AI service tailored to improve the delivery of welfare services through advanced technology. By December, they aim to roll out a customer service initiative for the public welfare sector, integrating a generational AI model.
The city is collaborating with various institutions to form a consortium, aiming to build a sophisticated AI engine based on a ‘small large language model’ (sLLM). This technology is designed to process and learn from administrative data in the welfare field, facilitating improved interactions on the Siheung City website. Anticipation is high as this custom-made AI service promises to streamline communication between the city’s populace and its service representatives.
Impacts on Public Service Efficiency</
Officials are optimistic that welfare department workers will experience a significant boost in work efficiency, as the new system will simplify access to administrative data regarding welfare policies. This accessibility is poised to enhance the response times and quality of service provided to the public.
Upon the successful implementation and evaluation of the project, Siheung City plans to extend the AI’s capabilities beyond welfare services to a broader range of administrative domains, including health, transportation, tourism, and culture. This expansion is expected to further improve the overall quality and efficiency of public services within the city.
Most Important Questions and Answers
Q: What is the main goal for Siheung City in developing an AI-driven welfare service?
A: The main goal for Siheung City is to improve the delivery of welfare services by using advanced AI technology to facilitate better communication between the city’s populace and service representatives, streamline administrative processes, enhance response times, and improve the overall quality of service.
Q: How will the AI-driven welfare service impact the work of welfare department workers?
A: It is expected to significantly boost work efficiency for welfare department workers by simplifying access to administrative data and improving interaction with the public. This will allow workers to respond to inquiries and process requests faster and with greater accuracy.
Key Challenges or Controversies
One key challenge in implementing an AI-driven welfare service includes ensuring the accuracy and security of the AI’s responses and handling private information ethically and responsibly. There may also be controversies surrounding job displacement fears for administrative workers, potential biases in AI decision-making, and the need for transparency in how AI solutions are implemented within public services.
Advantages and Disadvantages
Advantages:
– Increased administrative efficiency
– Faster response times to public inquiries
– Potential for 24/7 customer service availability
– Streamlining of bureaucratic processes
– Scalability to other administrative sectors
Disadvantages:
– Complexity and cost of AI system implementation and maintenance
– Risk of errors or biases in AI-driven decisions
– Concerns about privacy and data security
– Possible reduction in human jobs and personal touch in services
– Dependence on technology and vulnerability to system failures
For more information on innovative applications of AI in public services, consider visiting the following link: OECD. The OECD provides insights on policies, as well as reports on the use of AI in the public sector which can provide additional context and comparative data for Siheung City’s initiative. Please ensure to review any updated content in the context of the latest trends and outcomes in AI applications for public welfare services.
The source of the article is from the blog scimag.news