New AI features have been implemented in Sverdlovsk Oblast to safeguard citizens against phone scams while making telephone services more accessible for individuals with hearing and speech impairments. These users will be able to engage in calls with the aid of a virtual assistant, catering to their needs without the prerequisite of an internet connection.
The technology allows for real-time conversation management without the requirement of picking up the receiver—convenient for instances where answering calls is not viable, such as during a theatre performance. It facilitates nuanced communications, such as arranging delivery details with a courier without altering one’s schedule.
In the near future, artificial intelligence will possess the capability to translate dialogues into various languages in real time and provide communication advice. Presently, AI can alert the user of potential fraud during a call with a suspected “security service” impostor through a voice notification audible only to the receiver.
The system conducts checks to determine whether the incoming voice is synthesized or genuine. It then compares the voice’s biometrics against a fraud database and analyzes the conversation text for deceitful patterns, as explained by MTS company representatives.
Operators are also equipped to block dubious and spam calls. According to MTS analysts, since last year, anti-spam solutions in Sverdlovsk Oblast have intercepted over 200 million unwanted calls.
AI also steps into conversations by providing a voice assistant capable of offering weather forecasts, suggesting nearby amenities, and even summarizing the call’s contents via SMS or messenger services, integrating more layers of convenience and security into everyday phone use.
1. How does the voice assistant feature assist individuals with hearing and speech impairments?
The voice assistant aids those with hearing and speech impairments by enabling them to participate in phone calls. The AI-powered assistant can convert typed text into speech and vice versa, allowing users to communicate effectively even without an internet connection.
2. What security measures does the AI system have against phone scams?
The AI system is designed to detect potential fraud through voice biometric analysis, comparing it against a fraud database, and scrutinizing the conversation for deceitful patterns. Alerts are given to the user if a call is suspected to be a fraud via a voice notification audible only to the user.
3. Can the AI block spam and nuisance calls?
Yes, the AI system is capable of identifying and blocking dubious, unwanted, or spam calls. This is indicated by the fact that in Sverdlovsk Oblast, there have been over 200 million unwanted calls intercepted.
4. How does the system manage real-time conversations without picking up the receiver?
The system utilizes innovative AI that can manage the conversation in real time, which means it can carry out tasks such as responding to queries or arranging delivery details automatically, without the need for the user to manually answer the phone.
Key Challenges and Controversies:
Privacy and Data Security: The system requires access to voice data and the content of conversations to perform its functions. This raises questions about user privacy and data protection.
Accuracy of AI: AI’s capability to detect fraud and spam calls relies on the system’s accuracy. Inaccurate assessments could lead to legitimate calls being blocked or scams not being identified.
Dependence on Technology: Over-reliance on AI could potentially make users more vulnerable if the system ever fails or is compromised.
AI Bias: AI systems can be biased based on the data they are trained on. This could impact how effectively the system identifies and reacts to unique situations or dialects.
Advantages and Disadvantages:
Advantages:
– Improved Security: Helps protect users from phone scams and fraudulent calls.
– Accessibility: Provides assistance to individuals with hearing and speech impairments, allowing for seamless communication.
– Convenience: Handles calls and provides additional services like weather forecasts and summarizing conversations without disrupting the user’s schedule.
Disadvantages:
– Privacy Concerns: Continuous monitoring and data collection could raise privacy issues.
– Overdependence on AI: Could lead to complacency among users regarding safeguarding personal information.
– Potential Errors: AI could mistakenly block important calls or fail to detect sophisticated scams.
– Cultural and Language Barriers: AI may not cater to all languages and dialects, potentially limiting its efficacy in certain regions.
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The source of the article is from the blog papodemusica.com