The City of Columbia has embarked on an innovative venture to enhance citizen support through the introduction of an artificial intelligence chatbot on its website. CoMo Chatbot, described as a virtual assistant in training, utilizes machine learning to assist users in finding answers to general questions quickly and efficiently.
Stephanie Brown, the customer service manager of the City of Columbia contact center, expressed the chatbot’s purpose, stating that it scours the entire city website to provide helpful information. Although initially providing general answers, the chatbot aims to furnish more detailed responses as it continues to evolve with input from the public.
Its soft launch began with basic city transportation information, but now the chatbot interacts with users by suggesting prompts to use as starting points. These prompts encompass commonly received questions from the contact center, such as trash collection days, recycling locations, and utility bill inquiries. Additionally, users have the freedom to type their questions directly into the message field, engaging with the chatbot as if conversing with a human representative.
While striving to ensure ease of access to city information services, Brown highlighted the advantage of having a chatbot available, as it allows information representatives to focus on addressing more intricate queries necessitating a human touch. Moreover, the chatbot operates beyond business hours, providing assistance to Columbia residents when staffing shortages prevent human representatives from doing so.
Although the chatbot is capable of addressing general questions, Brown emphasized that a human representative remains available during business hours. When the chatbot reaches its limits in assisting users, it offers a built-in link for users to access the city’s established live chat option.
This groundbreaking initiative aligns with the City of Columbia’s commitment to embracing cutting-edge technology and integrating it with their human workforce to provide superior service. By leveraging artificial intelligence in citizen assistance, CoMo Chatbot demonstrates the city’s dedication to efficiency and staying at the forefront of the modern age.
In conclusion, the introduction of CoMo Chatbot represents a significant leap forward in revolutionizing citizen support systems, solidifying Columbia’s position as a city that embraces the opportunities presented by technological advancements.
FAQ:
1. What is the purpose of the CoMo Chatbot?
– The purpose of the CoMo Chatbot is to assist users in finding answers to general questions quickly and efficiently through a virtual assistant in training.
2. How does the chatbot gather information?
– The chatbot scours the entire city website to provide helpful information and aims to provide more detailed responses as it evolves with input from the public.
3. What types of questions does the chatbot address?
– The chatbot addresses commonly received questions such as trash collection days, recycling locations, and utility bill inquiries. Users can also type their questions directly into the message field.
4. When is the chatbot available?
– The chatbot is available beyond business hours when human representatives may not be present to provide assistance.
5. Is a human representative available?
– Yes, a human representative is available during business hours. When the chatbot reaches its limits, it offers a link to access the city’s established live chat option.
Definitions:
1. Artificial intelligence (AI): The simulation of human intelligence by machines, typically through computer systems, to perform tasks that would normally require human intelligence.
2. Machine learning: A subset of AI that enables computers to learn and improve from experience without being explicitly programmed. It uses algorithms to analyze data, discover patterns, and make predictions or decisions.
3. Soft launch: A limited release of a product or service to a specific audience or market segment, typically for testing and feedback purposes before a wider launch.
4. Chatbot: A computer program that uses AI to simulate human conversation or interaction through text or voice-based messaging platforms.
Suggested related links:
– City of Columbia News
– City of Columbia Official Website
The source of the article is from the blog crasel.tk