Artificial intelligence (AI) has become an integral part of the technology infrastructure in various industries, offering benefits ranging from fraud detection to AI-enabled algorithms that enhance customer experiences. This has led to an increased interest and investment in AI projects by businesses. However, not every AI idea is worth pursuing.
Companies like Papa John’s, Canva, Cushman & Wakefield, Morningstar, and ServiceNow have been at the forefront of exploring the potential of AI in their respective industries. Papa John’s, for example, is testing AI-enabled robotics and voice automation to streamline customer calls and improve efficiency. The challenge lies in finding the right balance between offering discounts to boost sales while maintaining profitability.
Canva, a graphic design platform, has integrated AI into its offerings, such as a text-to-image writing assistant and image generating apps. They see AI as a tool to increase productivity and facilitate user interaction, with humans still playing a crucial role in the creative process.
Cushman & Wakefield recognized the significance of AI in their digital transformation journey and deployed AI+ across their real estate transactions. To ensure responsible and secure AI deployment, they established an AI task force and partnered with an emerging technology hub.
Morningstar, a financial services company, views AI as a valuable asset for financial advisors. AI tools are already being used to automate tasks and collect data, enabling advisors to spend more time with clients. They introduced Mo, an AI chatbot that summarizes investment insights for investors.
Meanwhile, ServiceNow aims to become an “AI-first company” and is equipping its workforce with AI strategies. Their focus is on leveraging AI to accelerate the reduction of technical debt, such as by using generative AI to rewrite legacy applications with modern code.
As AI continues to evolve, businesses need to carefully evaluate the potential of AI projects and involve technology leaders early in the decision-making process. AI can be a game-changer for various industries, but it requires thoughtful implementation to maximize its benefits.
The source of the article is from the blog mendozaextremo.com.ar