LimeChat, a startup specializing in human-level chatbots, has partnered with Microsoft to unveil a revolutionary AI-powered chatbot specifically designed for e-commerce customer support. This collaboration has resulted in the development of an advanced chat automation system, leveraging the Microsoft Azure OpenAI Service. LimeChat’s goal is to provide an enhanced and personalized customer service experience, revolutionizing support solutions in the process.
According to LimeChat, the integration of Microsoft Azure’s retrieval algorithms, embedding models, and LLMs has significantly elevated the standards of customer support. Nikhil Gupta, the founder of LimeChat, expressed his excitement about the new technology, stating that it will transform customer interactions and set new benchmarks for customer service.
One of the key features of this AI-powered chatbot is Agent Assist. This feature has been specifically designed to equip support agents with deeper AI-driven insights, allowing them to tackle complex queries 20% faster. LimeChat believes that this will greatly enhance the efficiency and effectiveness of customer support.
Microsoft India expressed their satisfaction with the collaboration, acknowledging LimeChat as a key disruptor in the e-commerce industry. Sangeeta Bavi, the Executive Director of Digital Natives at Microsoft India, stated that their joint efforts, powered by the Microsoft Azure OpenAI Service, aim to empower businesses to achieve more with AI and redefine customer service standards.
LimeChat’s hybrid support automation system offers several advantages for e-commerce businesses. These include cost-effective customer support solutions, improved customer satisfaction metrics, enhanced customer loyalty, and the potential for revenue growth. With this innovative AI chatbot, LimeChat aims to revolutionize customer support in the e-commerce space and drive positive business outcomes for D2C brands.
The source of the article is from the blog tvbzorg.com