Karnataka State Road Transport Corporation (KSRTC) is considering the implementation of a WhatsApp chatbot system to address passenger queries and grievances regarding reservations. This initiative aims to revamp the existing Open Passenger Reservation system and potentially replace the current AI-Chatbot Vaani.
While the project is still in the early stages of development and remains unnamed, it presents an innovative approach to enhance the passenger experience. The chatbot will provide an interactive WhatsApp feature to passengers, offering them the necessary information and addressing their concerns. Moreover, it may even facilitate ticket bookings, providing passengers with an all-in-one solution.
According to a source within KSRTC, they are currently in the process of finalizing the tender for the Online Passenger Reservation System, which is set to expire in April. As part of this revamp, they are exploring the integration of a WhatsApp chatbot. This modernization effort aims to replace the current SMS-based information system with a more efficient and user-friendly platform.
KSRTC’s existing AI chatbot, Vaani, was introduced in 2019 to act as a virtual personal assistant for passengers making ticket reservations. However, the potential introduction of the new WhatsApp chatbot signifies KSRTC’s willingness to further improve and streamline their passenger services.
This move aligns with the digitalization trend observed in the transportation sector. In 2022, the Bengaluru Metro Rail Corporation introduced a WhatsApp chatbot that enables passengers to book QR tickets, access train departure information, calculate fares between stations, recharge smart cards, and make hassle-free payments using UPI.
The implementation of a WhatsApp chatbot system by KSRTC has the potential to provide a convenient one-stop solution for passengers, reducing the reliance on multiple channels for information and reservation services. As technology continues to advance, KSRTC’s commitment to embracing these advancements paves the way for a more seamless and efficient travel experience for passengers.
The source of the article is from the blog j6simracing.com.br