Walmart is revolutionizing the way customers shop by incorporating generative artificial intelligence (AI) into its digital platform. By utilizing large language models (LLMs) available in Microsoft’s Azure OpenAI Service, as well as its own retail-specific models, Walmart is able to provide shoppers with a personalized and curated list of items they are searching for.
The collaboration between Walmart and Azure OpenAI Service brings together the most advanced AI models in the world with enterprise-grade capabilities found in Microsoft Azure. This partnership allows Walmart to access state-of-the-art AI technology while ensuring the highest level of security, compliance, and regional availability.
The AI-powered search function on Walmart’s platform is set to become increasingly interactive and conversational. Instead of scrolling through numerous products, shoppers can simply express their needs, such as “Help me plan a unicorn-themed party for my daughter.” The AI system will then provide a comprehensive list of balloons, napkins, streamers, and other relevant items, creating a seamless and intuitive shopping experience.
In addition to enhancing the customer experience, Walmart has also launched an AI-powered tool called the “My Assistant” app. This app assists non-store associates by summarizing lengthy documents and generating new content. Powered by a combination of Walmart’s proprietary data and LLMs available in Azure OpenAI Service, the app streamlines workflow processes and improves productivity.
The Azure OpenAI Service has gained significant traction, with over 2,500 customers in just one quarter. This surge in popularity demonstrates the growing recognition of the benefits and potential of AI in various industries.
Through the integration of AI technology, Walmart is at the forefront of transforming the retail landscape. By leveraging the power of AI, Walmart is able to deliver a more personalized and efficient shopping experience for its customers and enhance productivity for its associates.
The source of the article is from the blog maltemoney.com.br