Walmart Inc. has recently unveiled a groundbreaking artificial intelligence (AI) tool that aims to enhance the shopping experience for its customers. The tool, accessible through the Walmart app on Apple’s iOS mobile operating system, allows users to search for products based on specific use cases, rather than searching for one item at a time. This innovative technology utilizes generative AI, enabling shoppers to explore a specific theme or idea and receive recommendations from a wide range of relevant categories.
By leveraging large language models, including the Azure OpenAI Service from Microsoft Corp., Walmart’s AI tool offers a more convenient and efficient way for customers to find the products they need. For instance, if a customer is planning a football watch party, they can simply input their requirements, and the tool will generate suggestions for chips, wings, drinks, and even a widescreen TV.
Retailers, including Walmart, have been increasingly investing in generative AI tools to enhance customer engagement and drive growth. Walmart’s thriving online business has been a major catalyst for its success, outperforming many competitors in the industry. The company has invested in warehouse automation, website and app revamps, and other strategies to optimize its e-commerce operations.
In addition to the customer-facing AI tool, Walmart has also introduced a generative-AI tool called My Assistant for its workforce. My Assistant assists Walmart staff in generating document drafts and summarizing large documents. This tool will be made available in 11 countries, serving Walmart’s international markets in their respective native languages.
Furthermore, Walmart’s membership warehouse chain, Sam’s Club, demonstrated the implementation of AI and computer-vision technology to streamline the shopping experience. By scanning shoppers’ carts as they exit the store, this technology compares the contents against the transaction receipt, eliminating the need for manual checks at the door.
Beyond AI advancements, Walmart is expanding its drone delivery services to cover an additional 1.8 million households in the Dallas-Fort Worth area. Collaborating with drone companies Wing and Zipline, Walmart aims to provide efficient and quick deliveries to customers, further enhancing their overall experience.
Through these innovative technologies and strategic initiatives, Walmart continues to push the boundaries and shape the future of retail through artificial intelligence and automation.
The source of the article is from the blog rugbynews.at