Deloitte, one of the leading accounting and consulting firms, is bringing its generative artificial intelligence (AI) chatbot, known as “PairD,” to its employees across Europe and the Middle East. The firm aims to leverage AI technology to boost productivity by automating tasks such as creating presentations, writing emails, and even coding.
As part of its long-term AI investment plans, Deloitte initially launched PairD internally within the UK in October. However, the adoption of this technology comes with a caveat, as the chatbot may sometimes produce inaccurate information about people, places, and facts. Consequently, employees have been cautioned to verify the chatbot’s output for accuracy and completeness before relying on it for their work.
What sets Deloitte’s AI chatbot apart is that it was developed internally by the firm’s AI institute, unlike other professional services firms that have partnered with external market players. This demonstrates a growing trend within the industry of embracing generative AI to automate various tasks. For instance, Big Four rival PwC utilizes AI chatbots to accelerate the work of its legal and tax divisions, while law firm Allen & Overy has developed an AI contract negotiation tool.
Costi Perricos, generative AI leader at Deloitte, emphasized the importance of using these new AI tools safely to maximize their value. To ensure responsible usage, Deloitte employees are required to complete a training module before accessing PairD. Additionally, Deloitte has committed to providing UK disability charity Scope with free access to the chatbot, underlining its commitment to social responsibility.
The implementation of AI technology by professional service firms aligns with their efforts to reduce costs amid a challenging economic environment and a slowdown in demand for certain business services. Deloitte’s innovative approach empowers its employees with AI capabilities, reaffirming the firm’s commitment to exploring the potential that this technology can offer its clients, the company itself, and society as a whole.
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