According to various workplace experts, the prevalence of artificial intelligence (AI) and other advanced technologies in the workplace is raising concerns as workers are being subjected to constant monitoring and surveillance without adequate protections in place. These technologies, which are designed to monitor, surveil, and increase productivity, have the potential to negatively impact workers’ rights and well-being. Despite this, experts argue that US businesses, labor unions, and the government are not doing enough to address these concerns.
AI systems are already being used in call centers to record and grade workers’ performance, often penalizing them for deviating from scripted responses. In addition, some companies have implemented software that monitors employees’ emails to check for any mention of unions. Workplace experts argue that workers are not adequately informed about the monitoring tools being used, the data that is being collected, or how that data is being used to assess their performance.
In contrast, many unions in Europe have been advocating for protections against invasive AI tracking and management methods for years. German companies, in particular, have implemented successful protections for workers, such as prohibiting algorithms from firing workers without human involvement and banning the use of data collected through digital monitoring for disciplinary purposes.
In response to these concerns, some labor unions in the US are starting to push for stronger protections. For example, the Communications Workers of America union has negotiated requirements for transparency and limitations on call recording in certain call centers. The AFL-CIO, the main US labor federation, has also created a technology institute to develop expertise and policies on AI and other technologies.
Experts argue that involving workers in decision-making processes regarding new technologies can reduce their invasiveness and minimize negative effects on workers. For instance, worker input can prevent AI-based technologies from being discriminatory in hiring and discipline processes. However, more needs to be done to ensure that workers’ rights are protected in the face of advancing AI technologies.
The source of the article is from the blog guambia.com.uy