Government officials and industry experts recently gathered to discuss the use of artificial intelligence (AI) for public grievance redressal and the simplification of service delivery. The meeting, titled “Emerging and Future e-Governance Initiatives, e-Commerce Initiatives, and Emerging Technologies,” was organized by the Department of Administrative Reforms and Public Grievances (DARPG) as an effort to promote knowledge exchange and innovative technology implementation.
Representatives from top organizations such as Deloitte, PwC, Primus Partners, KPMG, QCI, and EY attended the session alongside DARPG officials. During the meeting, Secretary V Srinivas emphasized the expansion of e-service delivery across the country, with a significant increase in the number of mandatory services reported. According to the NeSDA Way Forward report of November 2023, states and union territories reported 1,574 mandatory e-services, compared to only 872 services in the 2019 report.
Srinivas also highlighted the shift towards unified service portals, which provide a single point of access for e-services. Several states have already achieved 100% saturation in service delivery through these portals. The session included presentations by sector specialists on the achievements, future direction, and emerging technologies in e-governance and e-commerce. Global best practices case studies were also shared.
As the meeting concluded, Srinivas outlined the way forward, focusing on the promotion of universalized face authentication processes, the use of AI in grievance redressal, e-commerce initiatives, and stronger media outreach to disseminate best practices. The session served as a platform for sharing success stories, best practices, and lessons learned in the pursuit of administrative reforms and digital transformation.
This gathering of government officials and industry experts demonstrates a commitment to leveraging AI and simplified service delivery to enhance governance and improve public services. With the increasing focus on technological advancements, it is evident that the adoption of emerging technologies will play a crucial role in shaping the future of e-governance and e-commerce in India.
The source of the article is from the blog smartphonemagazine.nl