The potential of artificial intelligence (AI) to revolutionize the civil service and improve efficiency has been highlighted by Cabinet Office minister, Alex Burghart. Speaking at a think tank event, Burghart emphasized the capability of intelligent computer systems to replace thousands of civil servants currently involved in administrative tasks such as fraud detection.
“We employ thousands of people on fraud detection,” Burghart stated. “We may not need to employ thousands of people to do fraud protection in the future. I hope we can make it infinitely easier and cheaper for the British public.” He further explained that as technology advances, a smaller civil service could be envisioned, consisting of better-trained individuals who are capable of utilizing new technological capabilities. The more efficient operation of the civil service would also result in better pay for its employees.
The potential for AI to act as the “institutional memory” for Whitehall departments that often face high staff turnovers was also highlighted by Burghart. To address this issue, ministers are currently testing “AI red boxes” that sort and prioritize important papers, providing written summaries. This system, which is currently being piloted in the Cabinet Office, could be expanded to all government departments if successful.
The benefits of AI implementation extend beyond the civil service. Jeremy Hunt, the Chancellor, sees AI as a solution to improve productivity gains in the public sector, which have historically lagged behind those of the private enterprise.
With the rise of false benefits claims during the pandemic, the government has been recruiting a significant number of officials. However, the integration of AI into civil service operations offers a promising alternative to managing the growing workforce. By harnessing the power of AI, the government aims to create a more streamlined and efficient civil service that better serves the needs of the British public.
The source of the article is from the blog j6simracing.com.br