SysAid, a leading provider of IT and Enterprise Service Management solutions, has made a groundbreaking advancement in the field of service management with the launch of SysAid Copilot. This innovative technology harnesses the power of generative AI to provide employees with a seamless self-service experience and significantly boost organizational productivity.
The heart of SysAid Copilot lies in its AI Chatbot for End Users, which offers round-the-clock assistance by generating answers to user queries based on the organization’s own data. By leveraging knowledge base articles, ticket resolution history, and verified external data sources, the AI Chatbot ensures that employees receive accurate and timely solutions to their problems.
SysAid Copilot has been developed as a direct response to the challenges faced by traditional virtual support agents. Many organizations have experienced issues with the implementation and adoption of such agents, leading to long phone queues and abandoned calls. SysAid Copilot addresses these issues by providing a no-code, zero-setup solution that counters the potential pitfalls commonly associated with virtual support agents.
With the AI Usage Dashboard, administrators and end users can easily visualize the value provided by SysAid Copilot features. It offers insights into the adoption of the AI Chatbot for End Users and Assistive AI features, as well as the rate of automatic problem resolution using the organization’s data. Admins also have the ability to monitor and fine-tune the responses provided by the AI Chatbot, ensuring the quality of service remains optimal.
Another remarkable feature of SysAid Copilot is the AI Author, which enhances the professionalism of responses by rephrasing replies, breaking down information into simple steps, and eliminating the need for admins to worry about wording and grammar.
Designed to seamlessly integrate into existing communication channels, SysAid Copilot facilitates quick adoption within organizations. Employees can access the AI Chatbot with a single click or receive immediate responses via the AI Emailbot, even before an admin sees the ticket.
By leveraging cutting-edge generative AI technology, SysAid Copilot empowers administrators to play a more strategic role within the organization. It has been shown to improve IT productivity by over 20%, enabling admins to focus on higher-value tasks that drive organizational success.
“The release of SysAid Copilot marks a major milestone in our vision to lead organizations towards AI-driven processes and excellence,” said Avi Kedmi, CEO of SysAid. “SysAid Copilot offers a fully conversational experience for employees and empowers admins to drive productivity. This is just the beginning, as we have an exciting roadmap of groundbreaking features and capabilities ahead to ensure the success of our customers.”
SysAid Copilot has undergone extensive refinement and enhancement through a 5-month design partner and beta program. The active participation of a diverse customer group has played a pivotal role in shaping the product to meet the unique needs of SysAid’s customer community.
Enhancing customer satisfaction scores (CSAT) and reducing mean time to resolution (MTTR), SysAid Copilot incorporates AI Intelligent Categorization to automatically categorize tickets and suggest appropriate categories, reducing human error. Admins also benefit from AI Case Summarization, which provides a real-time summary of ticket content and employee sentiment.
SysAid Copilot is now available, and SysAid has introduced generative AI pricing packages to make it easy for customers to get started. A launch event is scheduled for January 25th, 2024, where SysAid Copilot will be demonstrated and upcoming features will be showcased.
SysAid is dedicated to liberating organizations by infusing AI into their daily operations. With over 5,000 customers across 140 countries, SysAid continues to lead the way in revolutionizing service management. For more information, visit www.sysaid.com.
The source of the article is from the blog smartphonemagazine.nl