Walmart, the retail giant, gave an exciting glimpse into their new technology initiatives during a keynote address at the Consumer Electronics Show in Las Vegas. The company showcased how they are leveraging augmented reality (AR), drones, generative AI, and other artificial intelligence technologies to enhance the shopping experience for customers.
One of the key highlights of Walmart’s new initiatives is the introduction of an AI-powered search feature. This feature allows customers to search for products based on specific use cases instead of relying on product or brand names. For example, customers can search for items needed for a “football watch party” rather than typing in specific keywords. The search results will span different categories and provide recommendations along with reviews, prices, and images.
Additionally, Walmart is testing an AI-based replenishment system called Walmart InHome Replenishment. This system uses AI and Walmart’s existing expertise to create automated online shopping carts for customers with frequently ordered items. These items are then delivered to the customer’s fridge using Walmart’s smart lock-powered InHome delivery service.
In terms of AI assistance for customers, Walmart is also rolling out a chatbot shopping assistant that allows customers to interact with a virtual assistant to ask questions and receive personalized product suggestions.
Moreover, Walmart unveiled a new AR social commerce platform called “Shop with Friends.” This platform enables customers to share virtual outfits they create and receive feedback from their friends. It combines Walmart’s AI-powered virtual try-on technology with social features.
While Walmart is prioritizing the use of technology to enhance the shopping experience, the company recognizes the potential job implications. Walmart CEO Doug McMillon emphasized that technology should serve people and not the other way around. However, he acknowledged that AI may lead to the elimination of certain tasks but assured that the company is investing in creating new roles for employees that are more enjoyable, satisfying, and often result in higher pay.
In addition to their technology initiatives, Walmart is expanding its drone delivery service in the Dallas-Ft. Worth metro area, aiming to serve 1.8 million households with deliveries in 30 minutes or less.
Overall, Walmart’s new technology initiatives promise to revolutionize the shopping experience, providing personalized and adaptive retail experiences for customers while also considering the well-being and growth of their employees.
The source of the article is from the blog publicsectortravel.org.uk