Enhancing the travel experience, Air India has announced the launch of AI.g, a generative AI-powered virtual travel assistant on WhatsApp. This innovative chatbot aims to provide travelers with quick and accurate information on a wide range of travel-related topics.
With its seamless accessibility on WhatsApp, AI.g offers a new guest support channel for Air India customers. Travelers can connect with AI.g by simply messaging the WhatsApp number +91 96670 34444. The chatbot is equipped to handle inquiries in multiple languages, including Hindi, English, French, and German.
The AI-powered assistant offers various features, including real-time flight status updates, baggage information, and the ability to download boarding passes and e-tickets. Customers can also select their seats, check the status of customer support requests, and ask common questions without the need to contact the airline’s customer contact center.
Rajesh Dogra, chief customer experience officer at Air India, emphasized the airline’s commitment to innovation, stating that they strive to make every touch point in the travel journey seamless and delightful for their guests.
While Air India is not the first airline to introduce a generative AI chatbot, this development marks another step towards improving customer service in the aviation industry. Recently, IndiGo launched a similar AI chatbot named 6Eskai, which offers various functionalities such as ticket booking, applying discounts, web check-ins, and connecting customers with agents.
Both AI.g and 6Eskai demonstrate the growing trend of airlines utilizing AI technology to enhance customer experiences and streamline travel processes. With their ability to understand and respond to travelers’ inquiries, these virtual assistants offer a convenient and efficient way for customers to obtain the information they need, fostering a more seamless and enjoyable travel experience.
The source of the article is from the blog oinegro.com.br