AI technology has made significant advancements, raising questions about the future of human assistants. While AI platforms and automation tools can handle some administrative tasks, there are still limitations to their capabilities.
According to Mansoor Soomro, a senior lecturer at Teesside University, AI struggles with complex tasks that require human-level decision-making and emotional intelligence. The sensitivity, nuance, and creativity that human assistants bring to their roles are still unmatched by AI.
Although some individuals have tried using AI assistants, they often find that these tools cannot fully replace human assistants. Joanne Manville, a UK-based assistant, uses automation platforms and AI tools for scheduling, transcribing, and writing tasks. However, she believes that the human-to-human interaction and personalized customer service that human assistants provide cannot be replicated by AI.
Furthermore, the human element is particularly valued in scenarios where confidentiality is crucial. Many bosses prefer a human assistant to be present during meetings to take notes, rather than relying on AI that records and stores sensitive information on servers.
While AI technology is constantly evolving, there are certain aspects of the assistant’s role that are unlikely to be fully replicated by AI. The ability to sense emotions, judge situations, and provide support based on individual needs is a critical part of being a successful assistant.
Scientists are working on developing AI technologies that mimic human qualities such as intuition and sensitivity. Multimodal sensing technologies, which analyze voice, speech, and facial recognition, have shown promise in simulating human qualities.
However, even with advancements in emotional intelligence, human assistants are likely to always have a role to play in the workplace. The unique connection and personalized support they offer cannot be easily replaced by AI.
In the battle for efficiency in the workplace, AI may have its advantages, but human assistants will always have their place. The combination of automation tools and human interaction may be the key to optimal productivity and support in the future.
The source of the article is from the blog krama.net