In the pursuit of maintaining and enhancing service quality and reliability, NBN Co is embracing the power of AI and automation. The executive general manager for technology transformation, Jo Dutton, highlights the potential of AI in network management due to its capacity to analyze the vast amount of data generated by the NBN network on a daily basis.
The company aims to transition from traditional, reactive troubleshooting processes to proactive solutions that anticipate and prevent issues before customers even notice them. By harnessing AI technology, NBN Co can extract advanced insights from their data sets and automate decision-making processes to rectify problems promptly and remotely.
Dutton explains that the extensive volume of network data, reaching up to 10 terabytes daily, is crucial in enabling AI to extract meaningful insights. The ability to make data-driven decisions far surpasses what humans can comprehend on their own.
While Dutton acknowledges that the vision of an AI-powered network is compelling, she emphasizes the importance of considering data privacy and cybersecurity throughout its development. NBN Co is committed to establishing an ethical and secure framework to ensure that the adoption of AI technology aligns with their stringent privacy and security policies.
To achieve this, NBN Co has created a comprehensive framework for conducting safe experimentation, facilitating better understanding of how AI interacts with network data. The company is also exploring the use of generative AI technology to mine insights from data, improving existing automation processes and providing valuable information to retail service providers (RSPs) to support customers effectively.
As network traffic increases and climate-related disruptions become more prevalent, the utilization of AI will become even more critical for NBN Co. Their goal is to continuously enhance the customer experience by utilizing AI and other emerging technologies, propelling them towards the cutting edge of network management.
By embracing AI and automation, NBN Co aims to revolutionize network management, providing customers with a reliable and efficient network experience while prioritizing data privacy and cybersecurity. With ongoing experimentation and innovation, NBN Co is determined to remain at the forefront of technological advancements in network infrastructure.
The source of the article is from the blog agogs.sk