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Challenges of Embracing AI in Customer Service

Challenges of Embracing AI in Customer Service

July 15, 2024
Customers’ Reluctance Towards AI in Customer Service Recent studies have shown that a significant percentage of customers are hesitant about companies implementing AI in their customer service operations. Customers express concerns about the difficulty in reaching a human agent and fear that
The Role of Generative AI in Online Learning

The Role of Generative AI in Online Learning

July 15, 2024
Artificial intelligence has made significant advancements in various industries, including education. Specifically, generative AI has unlocked new possibilities in the field of online learning. But what exactly does “generative artificial intelligence” mean and how can it be effectively utilized in the context
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